When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience.
We do not hold or store any customer’s financial details in relation to their credit and debit cards with regard to the transaction.
Any orders placed by telephone, the financial details (credit/debit card details) are destroyed as soon as the transaction is completed.
Please be assured we take financial details of our customers very serious, and never hold or store any financial details at any time.
We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please send us an email by using the Contact Us Form We do not sell, trade or rent your personal information to other companies.
When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input.
Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.
There are two ways to order: The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us, call +44 (0) 1963-31137.
We will despatch your order within 48 hours of it being placed subject to, stock levels, Company closure and bank holidays. If there is going to be a delay for any reason we will contact you. We cannot ship deliveries to PO Boxes.
Deliveries are made between 9am-6pm Monday-Friday and require a signature. If you are out the driver will put a card through your door and you can collect your parcel from the local depot.
The delivery tariffs is based on the weight of the total order.
All deliveries will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.
Customs, Taxes and Duties
At the present time (2021) there are no import Duties, or VAT to pay on deliveries to Ireland, as Coffee Products are 0% VAT in Ireland. You may be required to pay import duties and taxes which are levied once your order reaches your country. Additional charges for customs clearance are also your responsibility; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. In addition, when ordering, you are the importer for customs purposes and you must comply with all laws and regulations of the country in which you are receiving the goods.
Cancellation or Changing your order
Once you have placed your order you will be issued with an order number and an email confirmation. You can cancel from the day you placed the order up to 7 days after receiving the goods for any reason. We will refund the full amount paid for the goods to you within 30 days. Returning orders or item/s is at the consumer's cost, www.thecoffeepod.ie can arrange to collect them, and deduct the direct cost from the refund. Please call us on +44 (0) 1963-31137 or email us by using the Contact Us Form stating your name and invoice number.
We endeavor to supply only the highest quality products. However, if you are unhappy with the product in anyway it can be returned to us within 28 days following the steps outlined below. We aim to keep the process as simple as possible.
Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the address shown at the bottom of our delivery note enclosed with your order. Please include the completed returns slip or a piece of paper with your name and address, order number, reason for return and the date on which you receive it.
Faulty Items - If an item is found to be faulty, which you did not order, or for any other reason which is our fault, please contact our us on +44 (0)1963-31137 or by email b We will then arrange with you suitable collection or return shipping options. If goods are found to be faulty, which you did not order, or our fault will give you a FULL refund plus any return shipping costs incurred. For electrical items please check or read your manufactures user manual, operators guide or instructions. Most problems can be fixed by following/reading the troubleshooting or FAQ sections.
Contract for the supply goods
The display of goods on TheCoffeePod.ie site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and The Coffee Pod unless, and until, an email is sent by The Coffee Pod to you confirming that your order has been shipped. This confirmation e-mail amounts to an acceptance by thecoffeepod of your offer to buy goods from The Coffee Pod and this acceptance is effective regardless of whether or not you receive the e-mail. The Coffee Pod are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.
You can pay by any, Visa, MasterCard, Electron, Delta, Switch or Solo cards. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology. You may also pay by cheque or postal order please contact us first before sending your payment. The prices displayed on are web site are in Euro
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England & Wales and any disputes will be decided only by the courts of England. Our terms and conditions do not affect your statutory rights as a consumer.
If you have any comments about anything we do please contact us by using the Contact Us Form or telephone us on +44 (0) 1963-31137, or write to us at the address below. We endeavour to respond to all complaints within five working days.
Our Address is :
The Coffee Pod, Unit 1, 18B, Bennett's Field Trading Estate, Wincanton, Somerset, BA9 9DT
Telephone Number is : +44 01963-31137 We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.